ChatXport Support

Before submitting: Check the Help Center — your question may already be answered, especially for parsing issues and export instructions.

Ticket ID Generating...

Device info (auto-detected)
Detecting...

Email address *

License key (optional)

Helps us identify your account and tier. Auto-filled if you have an active license.

What's the issue? *

First 3-4 lines of your _chat.txt file (optional but very helpful)

This helps us identify your date format and add support for it. We only need the timestamp pattern, not your actual messages.

Describe the issue *

Minimum 30 characters. The more detail, the faster we can help.

Screenshot (optional)

A screenshot of the error can help us diagnose the issue faster.

Request sent!

Your ticket reference:

We've received your support request and will reply to your email within 1 business day.

Save this ticket ID — mention it in any follow-up emails.